Highfield Level 2 Award in Conflict Management (RQF)

CONFLICT MANAGEMENT TRAINING PACKAGE

DURATION VENUE PRICE
COURSE DETAILS 1 DAY BRUNSWICK | LIVERPOOL £145 + VAT
Who is the course suitable for?
This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

What is covered in the course?
1. The role of communication
2. The assessment of risks in conflict situations
3. Follow up practices after such events.

How long will it take me to achieve this qualification?
The course will be taught over 1 day and will consist of several practical and theory training sessions/scenarios

Price?
£145 pp Plus VAT. Please note that this training can be conducted on or off-site to suit organisational requirements. (Please ask for tailored quotes)

Minimum and Maximum Delegates
4 Minimum
12 Maximum

How is the qualification assessed?
The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 to pass.

What next?
After completing this qualification, progression and further learning routes can include: - Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF)


Our team are on hand to provide more information about this course including forthcoming start dates. Please contact us today to find out more.