CTS COVID-19 policy and adjustments to training delivery

As an organisation, we have consulted heavily over the ramifications of the COVID-19 Pandemic. We recently took the decision to re-open our doors to delegates. Our view is to continue our longstanding training provision in a safe and professional way. Our Covid-19 policy covers the new adjustments to our training delivery.

At this time, Complete Training Solutions will remain open due to the Government classifying the energy sector and it’s supply chain as a critical industry. We will continue to monitor this guidance closely, and should something change, we will update you as soon as possible.


Our stringent COVID-19 policy and measures remain in place, and include (but are not limited to)

  • Temperature checks on arrival for all visitors and delegates
  • Staggered class start, finish and lunch times
  • One way systems
  • Socially distanced classes

We also ask that all visitors sign-in using the NHS track and trace app upon arrival.

As a reminder, if you have any symptoms of COVID-19, please do not travel. We also recommend that you access a ‘no-symptoms’ test wherever possible, prior to travelling to your course to do everything possible to protect you and others.

Our team will continue to deliver our exceptional levels of health and safety training for the energy and construction industries, to help keep our great nation moving during these incredibly tough times.

We are here to help

If you have any questions, please contact our team on 0151 708 9785 or email info@completetrainingsolutions.co.uk and one of our team will be happy to help.

Our training is mostly conducted ‘face to face’. This is why our objective was to mitigate any risks that have arisen from COVID-19. We have consulted with local authorities, governing bodies, clients, and suppliers. We have also closely followed the UK Governments guidelines for maintaining social distancing measures. As a result, we have completed a thorough risk assessment of all training venues and the courses that run within them.

A new way of working

To try and do everything possible to protect our employees and delegates, we will adopt the following measures.

All scheduled training courses will continue as planned, so if you or your colleagues have already booked a training course starting in January, the course will be running, and you can attend your training.

Our Booking Guarantee remains in place which means that if you cannot travel due to Covid-19 restrictions (you catch the virus/have to self-isolate etc.) then we will happily move your booking to a future date. We have courses starting on a regular basis so there is no need to worry.

Please contact us if you have any questions relating to our training or the safety precautions in place.

We look forward to welcoming you in the near future.


Prior to opening, we will clean all areas of our training sites. We are paying close attention to all contact areas and places of work. This includes classrooms, reception, offices, toilets, and the canteen. Only areas in use will remain open and unlocked.

We will procure the necessary PPE and hygiene products which will include the likes of;

  • Hand sanitiser
  • Hand wash stations
  • Face masks and gloves.

Do not travel to our training centre if you or someone you live with has either:

  • A high temperature
  • A new, continuous cough
  • Loss of smell or taste

Stay alert, stay safe

Read the Government advice regarding how to protect yourself and others here.

This will help to ensure we are adhering to social distancing rules. Delegates will arrive at different times depending on the course they are undertaking, and break and lunch times will also be staggered.

A designated one-way system has been created which are clearly marked. This eradicates the need for individuals to pass in proximity of each other.

A new section will be added to our existing medical declaration forms with regards to COVID-19, which will ask the delegate to confirm that they (or those they live with) are showing no signs of the virus upon commencing training with us.

Delegates will have their temperature taken upon arrival at the centre. Delegates and staff will be asked to seek medical attention if they are displaying fever like symptoms. Individuals can return once given the all-clear.

Delegates attending training over multiple days will have their temperature taken each day.

Where possible, delegates will sign in digitally of via their trainer. Pens will not be available from CTS.

Our on-site canteen will be closed and for the time being, packed lunches will be provided. Delegates can consume lunch in their individual classrooms. Communal areas are not open for lunch at this time.

Specific bins will be provided to collect waste and students will be asked to bring their own water bottles.

We will limit the number of delegates attending per course, and classrooms will be adjusted to ensure desks are suitably spaced to adhere to social distancing.

The increased signage and floor markings will also serve as physical reminders to abide by social distancing rules as set out.

We have spent the last few weeks acquiring items of PPE for both staff and delegates. These include the likes of face shields, masks and gloves, as well as additional anti-microbial wipes for touch-point stations.

Whilst on course, delegates will receive individual items of equipment that they will not swap or share throughout. Items will be cleaned on completion of each course and circulate with additional equipment for the proceeding courses.

We are committed to continuing to support all of our clients and delegates during this time, but client meetings will continue to take place remotely at this time. Our team are available via the telephone, email and video conferencing.

Those showing symptoms

Anyone who starts to show symptoms during a course must alert a member of the CTS team immediately. During this instance, the individual will need to return home immediately. Our team will also take all necessary steps to notify those who could have come in to contact with you. Following these protocols, we will also thoroughly clean the facilities.

COVID-19 Policy

To view our complete COVID-19 policy, click here.

Please don’t hesitate to contact us

We understand that these are worrying times for many. Additionally, we know many of you will have questions or concerns ahead of your training. Please don’t hesitate to contact us to discuss our COVID-19 measures and adjustments, our team is always happy to help.